The objectives of the Storage and Retrieval of Electronic Documents Training are the following:

• • Address the challenge of storage and retrieval of voluminous files and records
  • Efficiently store your electronic files
  • Determine where and how your records will be stored
  • Investigate the various storage options
  • Access your important electronic files easily and quickly.

The following are the advantages of taking the Storage and Retrieval of Electronic Documents Training:

• • A solid foundational and practical understanding of the storage and retrieval of electronic documents
  • Best practices for storing and retrieving electronic documents according to ISO 15489 (records management) associated with ISO 14641 (preservation of electronic documents), and ISO/TR 15801 (trustworthiness and reliability of electronic documents)
  • Store your electronic files in a management system, in a logical order, and with keyword search capabilities
  • Improve your document management operations
  • Improve your abilities as a Document/Records/Information Manager.

This Training is designed for:

• • Document/Records/Information Managers
  • Librarians
  • System Administrators
  • Consultants.

The modules covered during the Storage and Retrieval of Electronic Documents Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Management of Scanned Documents Training are the following:

• • To convert paper documents into digital versions as quickly and easily as possible
  • To manage and organize files in an efficient manner.

The following are the advantages of taking the Management of Scanned Documents Training:

• • Sort through your scanned documents
  • Understanding and application of manual and automated scanned document organization and processing techniques in your context
  • Learning advanced information and concepts such as workflow, filing, electronic archiving, and compliance
  • Naming and filing automatically
  • Document indexing
  • Separation of files automatically
  • Storing for display in an electronic document filing system
  • Automate your business processes by turning your data into meaningful insights
  • Improving your abilities as a Document/Records/Information Manager.

This Training is designed for:

• • Document/Records/Information Managers
  • Business Analysts
  • Consultants
  • Project Managers
  • System Administrators.

The modules covered during the Management of Scanned Documents Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Document Scanning and Conversion Training are the following:

• • Comprehend digitization and document scanning
  • Grasp document scanning standards’ compliance requirements for electronic document processing and document workflow
  • Put a reliable document scanning project into action
  • Decide which documents will benefit the most from digitization
  • Determine the right file format for the scanned documents.

The following are the advantages of taking Document Scanning and Conversion Training:

• • Substantial knowledge and understanding of document scanning and how to use them to optimize your document management operations
  • Best practices and action plans for successful implementation of document scanning and conversion tasks in your organization
  • Navigate the legal and normative landscape
  • Configure a document scanning equipment
  • Electronic picture imaging and processing
  • Quality control and management of scanned documents based on ISO 29861 (assessing the output quality of color scanners used in the office), ISO 14641 (technical specifications and organizational policies to be implemented for the capture, storage, and access of electronic documents), ISO 19005 (electronic document file format for long-term preservation), and ISO/TR 15801 (recommendations for trustworthiness and reliability of information stored electronically)
  • Integrate document scanning with other tasks
  • Transform your data into useful insights and use them to automate your business processes
  • Overview of the market’s document scanning solutions and vendors
  • Change management to help prepare your organization.

This Training is designed for all professionals tasked with managing or operating electronic document management systems:

• • Document/Records/Information Managers
  • Librarians
  • Business Analysts
  • System Administrators.

The modules covered during the Document Scanning and Conversion Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Document Scanning Project Deployment Training are the following:

• • Comprehend the concepts and principles of digitization and document scanning and how to navigate them
  • Grasp document scanning standards and requirements for document workflow
  • Put an efficient document scanning project into action
  • Examine the market’s leading document scanning solutions and vendors.

The following are the advantages of taking the Document Scanning Project Deployment Training:

• • Substantial knowledge and understanding of document scanning and use them to optimize your document management operations
  • Thorough understanding and action plans for successful implementation of document scanning projects and daily tasks in your organization following the ISO 15489, ISO 29861, and ISO 30300 standards
  • Project management skills for document scanning
  • Make a post-scan strategy
  • Navigate the legal and normative landscape
  • Overview of the market’s document scanning solutions and vendors
  • Change management to help prepare your organization
  • Improving your abilities as a Document/Records/Information Manager.

• • Willingness to work on tasks or initiatives involving document scanning for your company.

This Training is designed for:

• • Document/Records/Information Managers
  • Business Analysts
  • System Administrators
  • End-users
  • Solution Architects
  • Consultants
  • Project Managers
  • Professionals who want to learn about the steps in deploying document scanning projects.

The modules covered during the Document Scanning Project Deployment Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Upgrade and Maintenance of Document Management System Technology Platform Training are the following:

• • Align your DMS with your organization’s evolving needs
  • Increase the effectiveness of your DMS and best practices
  • Maintain standard and regulatory compliance.

The following are the advantages of taking the Upgrade and Maintenance of Document Management System Technology Platform Training:

• • Solid foundational knowledge in evaluating your document management systems (DMS) as a software
  • Improve your standard operating procedures for DM
  • Investigate new technology for DM
  • Increase security and accountability
  • Providing auditing services
  • Maintain compliance with laws and regulations
  • Improving your skills as a document/records manager and system administrator.

• • Willingness to conduct a review of your document management system and technology platform.

This Training is designed for all professionals tasked with managing or operating organizational business processes:

• • Document/Records/Information Managers
  • Business Analysts
  • System Administrators
  • Compliance Officers
  • Consultants
  • Project Managers.

The modules covered during the Upgrade and Maintenance of the Document Management System Technology Platform Training are listed below.

E = English | F = French | W = Webinar | C = Classroom

* Fees per participant fees (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Electronic Document Management Integration with Other Systems Training are the following:

• • Understand systems integration and the core capabilities in the development lifecycle and as a general aspect of systems engineering
  • Deploy and operate EDMS integration with other business systems and streamline the processes
  • Create an integration strategy for EDMS and align it with an integration architecture that allows you to keep track of your key risks and success factors.

Benefits for those who take up the Electronic Document Management System (EDMS) Integration Training will be as below:

• • Perform systems integration tasks as part of the development lifecycle and as a general aspect of systems engineering
  • Framework and best practices for integrating EDMS into other business processes and organization systems
  • Practical step-by-step approach to successfully integrate your new EDM into your business platform, ERP or CRM, with data integrity, quality, and security ensured
  • Seamless integration to automate your business processes.

• • Familiarity with EDMS as a software, ERP, and CRM
  • Systems engineering basics
  • Willingness to integrate your EDMS into your systems.

This Training is designed for all professionals tasked with managing electronic document management system and business or organizational processes:

• • Document/Records/Information Managers
  • Business Analysts
  • IT Managers
  • Everyone who wants to gain a deeper grasp of how systems integration fits into the development lifecycle and who wants to know how integration tasks can be organized or managed in practice.

The modules covered during the Electronic Document Management System (EDMS) Integration Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).
.

The objectives of the Conversion and Migration of Digital Records Training are the following:

• • Recognize the significance of data migration for records management
  • Examine the risks to records management and to the continuity and consistency of your information and records
  • Define the records migration requirements
  • Determine what needs to be moved
  • Carry out the migration and post-migration
  • Check digital records for accuracy
  • Dispose of source documents
  • Record the digital records migration.

The following are the advantages of taking the Conversion and Migration of Digital Records Training:

• • Planning, requirements, and procedures for the conversion and migration of digital records between systems
  • Conversion and migration checklist
  • Metadata management
  • Identify active and inactive records and how long they must be kept, and which are due for destruction
  • Perform migration and post-migration
  • Document the migration
  • Digital storage.

This Training is designed for all professionals tasked with managing or operating document/records management, and organizational business processes:

• • Document/Records/Information Managers
  • Business Analysts
  • IT Managers
  • Consultants
  • Project Managers.

The modules covered during the Digital Records Conversion and Migration Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

• • Information Manager
  • Computer scientist

The objectives of the Email Management Training:

• • Mastering the flow of information generated by emails.

The following are the advantages of taking the Email Management Training:

• • Organize your inbox
  • Processing emails
  • Automate your inbox
  • Making decisions out of the flow of information generated by emails
  • Organizing, archiving and filing emails
  • Working in sync with your Executive and other colleagues
  • Getting the most out of email software.

This training is intended for all administrative personnel:

• • Executive Assistants
  • Personal Assistants
  • Administrative Assistants.

The modules covered during the Emails Management Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Electronic Document Management System (EDMS) Implementation Training are the following:

• • To raise awareness about the nature of the project of deploying an EDMS for your organization and increase the likelihood of its successful implementation
  • Comprehend the electronic document lifecycles
  • Put an efficient EDMS into action for your company
  • Develop EDMS policies, procedures, and standards, including information security.

The following are the advantages of taking the Electronic Document Management System (EDMS) Training:

• • A thorough understanding of EDMS and action plan in place to successfully implement electronic archiving in your organization
  • Acquire knowledge of software and understand how to use them to optimize your DM operations
  • Apply EDMS principles to ensure data integrity, quality, and security
  • Choose the best software/platform on the market for your organization
  • Configure an EDMS architecture
  • Increase the adoption of your chosen platform
  • Put project management in place
  • Software implementation change management in your organization your organization
  • Improving your abilities as a Document/Records/Information Manager.

Readiness to implement Electronic Document Management System (EDMS) for your organization.

This Training is designed for:

• • Document/Records/Information Managers
  • Librarians
  • Professionals who want to learn about the steps in selecting and implementing an Electronic Document Management System (EDMS)
  • Organizations looking to acquire an EDMS or change their existing one and seeking information on how to proceed from a business, functional, and project management perspective
  • System Administrators
  • Project Managers.

The modules covered during the Deploying Electronic Document Management System (EDMS) Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Disaster Prevention and Document and Records Recovery Training:

• • Recognize emergencies and disasters in document/records management
  • Keeping your documents and records safe
  • Stabilizing the environment to stop damage to the company’s records
  • Prioritize the recovery of the most critical of the damaged files
  • Recover as many records as possible while keeping costs to a minimum.

The following are the benefits for those who participate in Disaster Prevention and Recovery Training:

• • Gaining in-depth practical knowledge, methods, and tools for long-term record keeping
  • A guide to creating a disaster preparedness plan
  • Create and execute a disaster recovery plan
  • Guide for the vital records protection program
  • Protective measures that can be used on a daily basis to safeguard all of your office records
  • Regular assessment of these measures to ensure that you are providing an adequate level of protection for your records
  • General precautionary tips for various types of disasters and media formats
  • Recovery efforts to be done both before and after the emergency
  • Improving your document management operations
  • Maintain compliance by honing your skills in document/records management.

This training is intended for all professionals who are responsible for document/records management:

• • Document/Records/Information Managers
  • Business Managers
  • Compliance Officers
  • Risk Managers
  • Consultants
  • Project Managers.

The modules that will be covered during the Disaster Prevention and Recovery in Document Management Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Maintaining and Improving Document Management System (DMS) Training:

• • Align your DMS with your company’s and organization’s evolving needs
  • Increase the effectiveness of your DMS and best practices
  • Maintain standard and regulatory compliance.

The following are the advantages for those who participate in this training:

• • Solid foundational knowledge in evaluating document management systems (DMS)
  • Examine your DM policy, framework, and procedures
  • Improve your standard operating procedures for DM
  • Investigate new methods and tools for DM
  • Increase security and accountability
  • Providing auditing services
  • Maintain compliance with laws and regulations
  • Improving your skills as a document/records manager.

• • Knowledge of document management
  • Willingness to improve document management operations in your organization.

This training is intended for all professionals who manage or operate document management systems:

• • Document / Records / Information Managers
  • Business Managers
  • Consultants
  • Project Managers
  • System Administrators.

The modules covered during the Upgrading Document Management System (DMS) Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Records Preservation and Conservation Training:

• • Understand the importance of records preservation and conservation
  • Retain the records in useable condition for as long as possible
  • Conserve, safeguard, and preserve the archival documents so that users can access them in the best conditions
  • Optimizing security and holdings storage.

The following are the advantages of taking the Records Preservation and Conservation Training:

• • Knowledge of records preservation and conservation and understanding of how to put them into practice for records long-term keeping
  • The specific procedures and techniques for maintaining, repairing, restoring, and conserving archive records
  • Create a conservation policy that includes preventive methods and measures
  • Explore causes and effects of paper degradation methods for preserving paper records
  • Control of security and holdings storage
  • Optimize your records retention and records management operations
  • Improving your abilities as an Information/Document/Records Manager or Consultant.

This training is intended for all professionals who are in charge of managing or operating document/records management:

• • Document/Records/Information Managers
  • Librarians
  • Business Managers
  • Compliance Officers
  • Risk Managers
  • Consultants
  • Project Managers.

The modules covered during the Records Preservation and Conservation Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Document Processing and Organization Training:

• • Recognize the significance of integrated document management
  • Grasp the cornerstones and principles of unified document processing
  • Create tools to manage all multiple and diverse types of documents from various sources and formats, both paper and electronic, as a single set.

The following are the advantages of pursuing Document Processing and Organization Training:

• • Gaining strong foundational knowledge of IDM to provide you with a solid foundation on which to build
  • Best practices for managing your business documents and records 
  • Processing and organizing your business records in your storage room
  • Drafting in-house classification schemes
  • Indexing, controlled vocabulary, and taxonomy
  • Categories of filing rules
  • Setting appropriate records retention and disposition schedules
  • Shelving and shelf rectification
  • Improve your DM processes
  • Enhancing your abilities in your capacity as a Document/Records Manager.

• • Familiarity with document/records management
  • Willingness to apply integrated document management in your organization.

This Training is intended for all professionals who manage or operate document/records management systems:

• • Document/Records/Information Managers
  • Consultants
  • Project Managers
  • System Administrators.

The modules covered during the Document Processing and Organization Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Infrastructure and Storage Facilities Training:

• • Creating and deploying a storage solution that meets your requirements
  • Manage your environment’s equipment and storage
  • Administer storage infrastructure
  • Manage storage resources and secure the stored information
  • Manage risks while deploying storage solutions.

Benefits for those who take up the Infrastructure and Storage Facilities Training will be as below:

• • Managing equipment and storage for documents and records
  • Administering storage infrastructure
  • Managing storage resources and securing the stored documents
  • Managing risks while deploying storage solutions.

This Training is intended for:

• • Document/Records/Information Managers
  • Business Managers
  • Solution architects
  • Consultants
  • Project Managers.

The modules covered during the Infrastructure and Storage Facilities Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Putting in Place Integrated Document Management (IDM) Training:

• • To raise awareness about the nature of the project of deploying an IDMS for your organization and increase the likelihood of its successful implementation
  • Comprehend the DM and RM lifecycles
  • To put an efficient IDMS into action for your company
  • Develop IDM policies, procedures, and standards, including information security.

The following are the advantages for individuals who enroll in the Deploying Integrated Document Management (IDM) Training:

• • Practical knowledge of IDMS
  • Comprehend the DM and RM lifecycles
  • Designing, implementing, and running IDMS
  • Develop IDMS policies, procedures, and standards, including information security from best practice implementations and case studies
  • Put an IDMS based on ISO 15489 associated with ISO 30300 and 30301 (concepts and principles of record management systems), ISO 14641 (electronic archiving), and ISO/IEC 27001 (information security) into action in your organization
  • Apply IDMS principles to centralize and unify methods for both paper and electronic document management
  • Configured the IDMS for the specific needs of your organization
  • Overview of the market’s leading solutions and vendors
  • Choose the best technology platform on the market for your organization
  • Utilize metadata, a business classification scheme, and retention schedules
  • Configure search and retrieval, access controls, and security
  • Create storage models, a storage audit trail, and storage technologies
  • Increase the adoption of your chosen platform
  • Put the project management system in place
  • Software implementation change management
  • Change management to help you prepare your organization
  • Improving your abilities as an Information/Document/Records Manager or Consultant.

• • Knowledge of document/record management
  • Willingness to put an integrated document management system in place in your organization.

This training is intended for all professionals in charge of managing document management systems:

• • Document/Records/Information Managers
  • Project Managers for IT implementation
  • System Administrators
  • Consultants.

The modules covered during the Deploying Integrated Document Management System (IDM) Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

The objectives of the Document and Records Management Training are the following:

• • Understand the legal environment and your records management responsibilities
  • Create and put in place a records management policy or framework, procedures, and standards, including information security
  • Create a change management and communication strategy for your organization.

The following are the advantages of taking the Document and Records Management Training:

• • Solid foundation of knowledge and skills in document and records management
  • Conduct a document/records audit to lay the groundwork for creating a records management strategy
  • Implementation strategy for records management that adheres to ISO 15489 associated with ISO 30300, ISO 30301 (concepts and principles of record management systems), ISO 14641 (electronic archiving), and ISO 23081 (metadata for records)
  • Create a file plan and classification schemes
  • Implement a retention schedule, and a systematic disposal program to destroy or transfer obsolete records
  • Improving your current document or records management system
  • Improving your abilities as a Document/Records/Information Manager.

This course is intended for all professionals who manage or operate document/records management systems:

• • Document/Records/Information Managers
  • IT Managers
  • Project Managers
  • Consultants
  • Technical Staff.

The modules covered during the Document and Records Management Training are listed below.

E = English | F = French | C = Classroom

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

By the end of this Training, you will have acquired the specific practical knowledge required to enhance your marketing capabilities. You will have the ability to:

• • Understand the significance of CRM and how it can help to increase customer loyalty and retention
  • Understand the fundamentals and core capabilities of Dynamics 365 CRM and Power Platform, as well as how to apply them
  • Manage customer data and automate your business processes
  • Use Dynamics 365 CRM to quickly identify business opportunities in a variety of business scenarios
  • Deploy and manage Dynamics 365 CRM to improve your customer relationships and increase your profits
  • Develop your Dynamics 365 CRM skills to the next level
  • Learn how Dynamics 365 CRM can aid in timely engagement and improved communication throughout the sales process
    Learn how to track, manage, and analyze specific parts of your sales cycle using Dynamics 365’s flexible framework
    Connect Dynamics 365 CRM to other Microsoft tools.

The following are the advantages of taking the Dynamics 365 CRM Training:

• • Gaining a strong foundational understanding of Dynamics 365 and Power Platform, providing you with a solid foundation to build on
  • Acquire an understanding of Microsoft Business Apps and how to use them
  • Using Dynamics 365 CRM, you can optimize your operations
  • Investigate CRM for Sales
  • Using Dynamics 365 CRM to develop effective sales strategies
  • Improving your abilities as a Sales Manager / Consultant
  • Learn how to build a basic model-driven app, how to use administrator options, and what platform components are available
  • Managing data access and functionality for users
  • How to turn your data into useful insights and use them to automate your business processes

• • Familiarity with business Apps and CRM
  • Basic programming abilities
  • A readiness to integrate and adapt Dynamics 365 for your company.

This training is intended for all professionals who are responsible for managing or operating organizational business processes:

• • Business Managers
  • Business Analysts
  • IT Managers
  • Compliance Officers
  • Risk Managers
  • Information Managers
  • End-users
  • Solution architects
  • Sales Managers / Consultants
  • Project Managers
  • Technical Staff.

The modules covered during the Dynamics 365 Customer Engagement Training are listed below.

E = English | F = French | W = Webinar

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

By the end of the SAP ERP Training, you will have gained the specific practical knowledge required to master your business support challenges. You will have the ability to:

• • Understand the fundamentals and the core capabilities of SAP ERP
  • Explore the various SAP modules, the technical and functional ones
  • Deploy and operate SAP ERP (on-premises) for different tasks
  • Demonstrate capability in SAP ERP to move to the next level.

The following are some advantages for individuals who enroll in SAP ERP training:

• • Gaining solid foundational knowledge of SAP ERP, providing you with a solid foundation on which to build
  • Navigating SAP as an end-user with confidence, using various data search methods, running and exporting SAP reports, and much more
  • Understanding how various business transactions are carried out using SAP ERP
  • Explaining the points of integration between SAP ERP apps
  • Participate actively in the design of your SAP ERP implementations.

• • Familiarity with SAP
  • Basic programming knowledge
  • Willingness to implement SAP ERP for your company or an interest in learning more about the modules it provides.

This training is intended for all professionals who manage or operate business processes:

• • Business Analysts / Managers
  • IT Managers / Consultants
  • Information Managers
  • End-users
  • Solution Architects
  • Sales Managers / Consultants
  • Project Managers
  • Technical Staff.

The modules covered during the SAP ERP Training are listed below.

E = English | F = French | W = Webinar

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

You will have acquired the practical knowledge required to master your professional challenges in customer relationship management by the end of the SAP CRM Training. You will have the ability to:

• • Learn the fundamentals and core capabilities of SAP CRM
  • Examine SAP CRM processes and functions across multiple interaction channels (Marketing, Sales, and other service areas)
  • Calculate the SAP CRM integration aspects with other components
  • Investigate the various SAP Modules
  • Deploy and manage SAP CRM (on-premises) for customer relationship management.
  • Demonstrate capability in SAP CRM to move to the next level.

The following are some advantages for people who enroll in SAP CRM training:

• • Gaining solid foundational knowledge of SAP CRM, providing you with a solid foundation to build on
  • Navigating SAP as an end-user with confidence, using various data search methods, running and exporting SAP reports, and much more
  • Understand how various business transactions are carried out using SAP CRM
  • Describe the points of integration between apps in SAP CRM
  • Participate actively in the design of your SAP CRM implementations.

• • Familiarity with SAP
  • Basic programming knowledge
  • Willingness to implement SAP CRM for your business, or interest in learning more about SAP modules.

This training is intended for all professionals who are responsible for managing or operating organizational business processes:

• • Business Analysts / Managers
  • IT Managers / Consultants
  • Information Managers
  • End-users
  • Solution Architects
  • Sales Managers / Consultants
  • Project Managers
  • Technical Staff.

The modules covered during the SAP ERP Training are listed below.

E = English | F = French | W = Webinar

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).

You will have acquired the practical and specific knowledge and skills required to master your professional challenges in sales and service automation by the end of the C4C Training. You will have the ability to:

• • Use the C4C features to manage your business demands in an efficient manner
  • Create an organizational, structure to assist customers in implementing the solution to meet their business needs
  • Migrate data into the App and troubleshoot migration issues
  • Convert customer business needs into best practice business scenarios in C4C
  • Configure the solution to manage business processes such as sales, marketing, customer service, and social engagement
  • Outline the C4C integration scenarios available
  • Customize and expand the solution to meet the needs of your specific customers
  • Learn about C4C’s mobile features
  • Demonstrate C4C’s reporting capabilities.

The following are the advantages for individuals who enroll in the C4C Training:

• • Learn about the modules, fundamentals, features, functionalities, benefits, and scope of C4C
  • Learn how to set up, configure, and migrate C4C data
  • Describe the entire sales process. Show how contacts, leads, and activities are generated
  • Establish business rules and manage user access
  • Complete Outlook integration.

• • CRM/SD domain knowledge
  • Familiarity with SAP
  • Basic programming knowledge
  • Willingness to implement C4C for your business or interest in learning more about the modules it offers.

This Training is intended for:

• • Business Analysts/Managers
  • IT Managers/Consultants
  • Business Process Architect
  • System Administrator
  • Technical Staff
  • End-users
  • Solution Architects
  • Sales Managers/Consultants
  • Project Managers.

The modules that will be covered during the C4C Training are listed below.

E = English | F = French | W = Webinar

* Fees per participant (VAT, training materials, and unlimited access to the Instructor included).